GlobalNet Support Plan
GlobalNet Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AWS while optimizing performance, managing risk, and keeping costs under control.
| Support | Basic | Standard | Advanced |
|---|---|---|---|
| Service Hotline | 8*5 | 8*5 | 24*7 |
| Dedicated Hotline | NA | NA | Yes |
| Online Ticket Support/Email | 8*5 | 8*5 | 24*7 |
| Architecture Support | NA | NA | Use-case Specific |
| Architectural Guidance | NA | General | Consultative review and guidance base on your applications |
| Target Initial Response Time for Critial Issue | Your request will be addressed within 48 hours. |
General Guidance : < 16 hrs Production system impaired : < 12 hrs Production system down: < 1 hour Business-critical system down: < 30 minutes |
General Guidance : < 12 hrs Production system impaired : < 8 hrs Production system down: < 1 hour Business-critical system Down : < 15mins |
| Case Handling Personnel | Technical Engineer | Technical Expert | Senior Technical Expert |
| Technical Account Management | NA | NA | Yes |
| Training | Local or Asean teams training host by Globalnet | Local or Asean teams training host by Globalnet | Local or Asean teams training host by Globalnet |
| Help and documentation | Support | Support | Support |
| Pricing | Free | Contact Sales | Contact Sales |
| NOTE : If the customer subscribe for one support plan, it will be eligible for only one AWS account. | |||
Key Benefits
Certified Solution Architects Experts from Local and ASEAN can support your Architecture
Free Consultation service (one time) by local AWS certified engineer
POC credit available for Enterprise clients
Monthly AWS billing will be handled by GlobalNet's AWS Organization with Root account controlled by GlobalNet
Provide AWS Webinar with local and APAC team, host by GlobalNet
Discovery call with Business Consultants
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Sale Contact: bdd.digitalservices@globalnetmm.com, sales.digitalservices@globalnetmm.com
Technical Contact: kwh@globalnetmm.com
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